Refund and Returns Policy

• You may return your rug within 7 days of delivery for a refund or exchange, provided the item meets our return conditions.
• The 7-day period begins on the date your rug is delivered, as indicated by the tracking information provided with your order.

To be eligible for a return, your rug must meet the following conditions:

• Unused and in Original Condition: The rug must be in the same condition as when you received it—clean, unused, and free of stains, odors, pet hair, or any signs of wear (e.g., not walked on or placed under furniture). Bamboo silk is a delicate material, and we cannot accept rugs that show signs of use.
• Original Packaging: The rug must be returned in its original packaging (or equivalent protective packaging) to prevent damage during shipping.
• Proof of Purchase: You must provide your order number, receipt, or proof of purchase (e.g., order confirmation email) to process the return.
• Not a Final Sale Item: Items marked as “Final Sale” (e.g. clearance items) are not eligible for return unless they arrive damaged or defective.

The following items cannot be returned:

• Rugs that have been used, soiled, or damaged after delivery (e.g., stains, tears, or pet damage).
• Rugs not in their original condition or packaging.
• Custom-made or personalized.
• Items marked as “Final Sale” or “Clearance” at the time of purchase.

Follow these steps to start the return process:

1. Contact Us: Email us at support@afrarugs.com within 7 days of delivery to request a return. Please include your order number, the reason for the return, and photos of the rug (if applicable, e.g., for damage or defects).
2. Receive Return Authorization: We’ll review your request and provide a Return Authorization Number (RAN) and shipping instructions within 2-3 business days. Returns without an RAN will not be accepted.
3. Pack the Rug Securely: Pack the rug in its original packaging (or equivalent) to prevent damage during transit. Include the RAN and a copy of your order confirmation in the package.
4. Ship the Rug: Ship the rug back to us using the provided return shipping label (if applicable) or a carrier of your choice. We recommend using a trackable shipping method, as you are responsible for the rug until it reaches us.

• You are responsible for the return shipping costs. 
• Original shipping fees (including free shipping) are non-refundable.
•  If the rug is not eligible for return (e.g., used or damaged by the customer), you will be responsible for the cost of shipping it back to you if you still wish to have it returned.